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Yumeforge

Refund policy

Last updated
The short version: you only pay for results you receive, and unused credits can be refunded within 14 days.

Failed generations

If a generation fails, times out, or the model returns no result, the credits for that generation go back to your balance automatically. You can see this in the credit history on your account page. You don't need to ask for it.

If you did receive a result but it has a clear technical fault (for example a corrupt file or a black video), email support@yumeforge.com with the date and the model, and we'll look at it. We can't refund a result because you don't like it: AI results vary, and you see the model and price before you start.

Video and audio priced per second

Some tools are priced per second of the video or audio file you add. We measure the length of your file and show the price before you start, so the price follows the file you chose, not the length you wanted to use. Trim the file first if you only need part of it. If we can't read the length of a file, or it is longer than the maximum, the generation doesn't start and no credits are taken. Credits for a per-second generation that fails go back automatically, like any other.

Unused credits

You can ask for a refund of credits you haven't used within 14 days of buying them. Email support@yumeforge.com from the email address of your account and tell us which purchase it is about.

  • We refund the unused part of the purchase, to the payment method you used, within 14 days of your request.
  • Bonus and welcome credits are not refunded (see below); bonus credits that came with the pack are removed from your balance with the refund.
  • Credits already spent on generations can't be refunded: by starting a generation you gave consent to immediate performance and lost the right of withdrawal for that part (see our terms of use).
  • After 14 days, unused credits stay in your account and don't expire, but are no longer refundable.
  • If you paid less because of a discount code, we refund what you actually paid for the unused part.

Monthly plans

Each paid plan invoice is treated like a purchase of credits. Within 14 days of an invoice you can ask for a refund of the credits from that invoice that you haven't used. Credits already spent can't be refunded, for the same reason as above.

  • Cancelling a plan stops the next renewal. The period you already paid for is not refunded, unless you ask within 14 days as described above or the law requires it. You keep the plan and its credits until the end of that period.
  • If you switch plans, the prorated amount you paid for the switch is treated like any other invoice.
  • After 14 days, credits from a plan stay in your account and don't expire, but are no longer refundable.

Gift cards

You can get a refund for a gift card you bought within 14 days of buying it, as long as its code has not been redeemed. Email support@yumeforge.com from the email address of your account. We then cancel the code. Once a code has been redeemed, the gift card can't be refunded.

Marketplace templates

When you buy a template on the marketplace, you pay credits once and keep the template. A purchase is final and is not refunded automatically. If a template clearly doesn't work as described, contact us through support or at support@yumeforge.com with the template. We decide case by case; when we refund, the credits go back to your balance. Generations you made with the template are charged like any other generation and follow the rules above.

Credits you earned by selling templates can't be paid out or refunded. If we refund a buyer, we may take back the credits the seller received for that sale.

Promo codes, rewards and prizes

Credits from promo codes, invite and share rewards, the daily bonus and challenge prizes are bonus credits. They are free, so they can't be refunded or exchanged for money.

Chargebacks

Please contact us before you dispute a payment with your bank or card provider; we usually solve problems faster. When a chargeback is opened we pause the account and remove the disputed credits from the balance until it is resolved. For a disputed gift card, the code is cancelled and credits already redeemed from it are taken back. Accounts with unjustified chargebacks may be closed.

If we refund a payment, the credits that payment bought are removed from your balance in the same way.

If we stop the service

If we stop offering Yumeforge, we refund all unused paid credits, regardless of when you bought them.