How can we help?
Search the help center, or pick a topic below. Can't find it? We answer every message.
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Popular questions
What people ask us most.
- A generation failedYour credits come back automatically. Here is what to try next.
- What credits are and what things cost1 credit is worth €0.01. The price depends on the model and your settings, and you always see it first.
- RefundsFailed generations are refunded automatically. Unused paid credits can be refunded within 14 days.
- Making videosTurn a prompt or a photo into a clip. Videos take longer than images, and you can leave the page.
- Using photos of real peopleYou need permission from everyone in the photo. Public figures and minors are never allowed.
- Monthly plansCredits every month at a better rate. Unused credits carry over, and you can cancel any time.
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Getting started
How the studio works and your first result
Credits & billing
Packs, plans, invoices, rewards and refunds
Creating
Images, edits, videos, compare mode and effects
Library & sharing
Collections, Explore, the marketplace and challenges
Account & privacy
Security, notifications, your data and the API
Troubleshooting
Failed, blocked, slow or stuck
Still need help?
Send us a message and a person will get back to you by email. Include the date and the model if it is about a generation.