Refunds
Failed generations are refunded automatically. Unused paid credits can be refunded within 14 days.
Failed generations
If a generation fails, times out or returns nothing, its credits go back to your balance automatically. You do not need to ask.
If you did get a result but it has a clear technical fault, such as a corrupt file or a black video, contact us with the generation and we will look at it. We cannot refund a result because you do not like it: AI results vary, and you see the model and price before you start.
Unused credits
You can ask for a refund of paid credits you have not used within 14 days of buying them. Credits already spent cannot be refunded, and bonus credits are not refunded. The same applies to each monthly plan invoice.
Marketplace templates
Buying a template is final. If a template clearly does not work as described, contact us: we look at it case by case.
Please contact us before disputing a payment with your bank. We usually solve problems faster, and a chargeback pauses the account until it is resolved.
The full rules are in our refund policy.
Related articles
- A generation failedYour credits come back automatically. Here is what to try next.
- Monthly plansCredits every month at a better rate. Unused credits carry over, and you can cancel any time.
- Gift cardsGive credits to someone else. They get a code and redeem it on their own account.
- What credits are and what things cost1 credit is worth €0.01. The price depends on the model and your settings, and you always see it first.
Still need help?
Send us a message and a person will get back to you by email. Include the date and the model if it is about a generation.